Ultrasound probe repair & transducer maintenance

A complete multi-vendor ultrasound transducer probe maintenance, repair and exchange service¹

When a transducer stops working the impact is immediate and tangible—from care delivery and your patients’ experience to department workflow and financial implications. Multiplied by your entire portfolio of transducers and it quickly becomes a logistical challenge to ensure your ultrasound department stays up and running at all times.

With a complete transducer maintenance program in place, you can be sure that your operations run smoothly, your costs are managed and contained, providing continuity of care.

Philips Ultrasound Transducer Maintenance

A comprehensive program to keep you up and running

Multi-vendor repair

We have extensive repair capabilities, so you are assured almost every brand and model can be repaired by us. We aim to repair at least 70% of every defect transducer we receive so you can be certain of a cost-effective solution for your defect transducer.

Convenient loaners

Experience minimal down-time with our transducer loaner program that puts a replacement device in your hands the next working day₂.

Repair or replace options

Repairs are generally a fraction of the cost of a new transducer; when repair is not an option, we offer a cost-effective exchange option.

Quality assurance

Our transducer repair meets the high standards and proven quality you expect from Philips. The CE marking stays intact and we work with an Philips approved, ISO 13485-certified service partner.

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Strinjam se s prejemanjem informacij prek e-pošte ali telefona o izdelkih, storitvah, dogodkih in posebnih ponudbah družbe Philips, vključno z informacijami o pošiljanju, ki ustrezajo mojim dejavnostim in izbiram, vključno s pričakovanji, ki sem jih navedel/navedla v tem obrazcu.
Kaj to pomeni?

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Kaj to pomeni?

Želim prejemati tržna elektronska obvestila o Philipsovih izdelkih, storitvah, dogodkih in promocijah, ki bi lahko bile relevantne zame glede na moje uporabniške nastavitve in vedenje. Soglasje lahko kadar koli prekličem.

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One call does it all

When a transducer needs repair, just call us and we ship you a loaner as soon as the next day

We arrange pick-up or delivery to us of the defective transduce.

We conduct a fault analysis and give you a cost estimate to repair.

We deliver the repaired transducer or its replacement back to you in a secure suitcase, and you send the loaner back to us.

The commitment behind the care

Clinical confidence
Maintaining your ultrasound transducers through our program allows you to focus on what really matters: delivering excellent care to your patients, conveniently and affordably.

Operational convenience
One contact, one way of working, and one invoice process can unburden your biomedical, logistical, and administrative departments while clinical teams have uninterrupted access to the tools they need for patient care. Replacements to keep you up and running are just a phone call away.

Financial flexibility
Two program options give you the flexibility to choose what’s right for your organization. Our transactional model gives you the benefit of ongoing maintenance without committing to a contract, while our contract model provides a convenient way to optimize costs, simplify maintenance and maximize your total value of ownership.

Helping you manage expenses and optimize revenue

	Transactional model	Contractual model
Invoicing	Quoted individually by each repair or exchange request	One annual invoice and fixed rate for a defined number of replacement transducers per year, either through repair or exchange
Analysis and transport	No charge for analysis and transport if you decide to repair or exchange the equipment	No charge for analysis and transport
Loaners	Includes loaners with additional charges	Includes loaners
Pricing structure	Variable costs	Predictable costs.

Our transducer repair and replacement program is designed to provide meaningful savings over previous maintenance programs.

Find the right transducer for your system

Ergonomic and lightweight, our broad range of transducers is available in multiple configurations. Learn more about our full range of transducers below, and detailed instructions on care and maintenance.

Product catalog

Care and cleaning

1. Available in selected countries only
2. Depending on availability

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Ultrasound probe repair & transducer maintenance

A complete multi-vendor ultrasound transducer probe maintenance, repair and exchange service¹

A comprehensive program to keep you up and running

Contact information

One call does it all

The commitment behind the care

Helping you manage expenses and optimize revenue

Transactional model

Contractual model

Invoicing

Analysis and transport

Loaners

Pricing structure

Our transducer repair and replacement program is designed to provide meaningful savings over previous maintenance programs.

Find the right transducer for your system

@PhilipsHealth

Indonesia’s Mandaya Hospital Group showcases smart hospital based on Philips innovations in patient-centered care

Roy Jakobs discusses how digitalization helps drive sustainability in healthcare at CleanMed Europe

Philips expands Augmented Reality Surgical Navigation – ClarifEye – to two new international sites with successful clinical outcomes