Ultrasound probe repair & transducer maintenance
A complete multi-vendor ultrasound transducer probe maintenance, repair and exchange service¹
When a transducer stops working the impact is immediate and tangible—from care delivery and your patients’ experience to department workflow and financial implications. Multiplied by your entire portfolio of transducers and it quickly becomes a logistical challenge to ensure your ultrasound department stays up and running at all times. With a complete transducer maintenance program in place, you can be sure that your operations run smoothly, your costs are managed and contained, providing continuity of care.
Multi-vendor repair We have extensive repair capabilities, so you are assured almost every brand and model can be repaired by us. We aim to repair at least 70% of every defect transducer we receive so you can be certain of a cost-effective solution for your defect transducer. Convenient loaners Experience minimal down-time with our transducer loaner program that puts a replacement device in your hands the next working day2.
Repair or replace options Repairs are generally a fraction of the cost of a new transducer; when repair is not an option, we offer a cost-effective exchange option. Quality assurance Our transducer repair meets the high standards and proven quality you expect from Philips. The CE marking stays intact and we work with an Philips approved, ISO 13485-certified service partner.
One call does it all
When a transducer needs repair, just call us and we ship you a loaner as soon as the next day
We arrange pick-up or delivery to us of the defective transduce.
We conduct a fault analysis and give you a cost estimate to repair.
We deliver the repaired transducer or its replacement back to you in a secure suitcase, and you send the loaner back to us.
The commitment behind the care
Clinical confidence
Maintaining your ultrasound transducers through our program allows you to focus on what really matters: delivering excellent care to your patients, conveniently and affordably.
Operational convenience
One contact, one way of working, and one invoice process can unburden your biomedical, logistical, and administrative departments while clinical teams have uninterrupted access to the tools they need for patient care. Replacements to keep you up and running are just a phone call away.
Financial flexibility
Two program options give you the flexibility to choose what’s right for your organization. Our transactional model gives you the benefit of ongoing maintenance without committing to a contract, while our contract model provides a convenient way to optimize costs, simplify maintenance and maximize your total value of ownership.
Helping you manage expenses and optimize revenue
| | Transactional model | Contractual model |
Invoicing | | |
Analysis and transport | | |
Loaners | | |
Pricing structure | | |
Our transducer repair and replacement program is designed to provide meaningful savings over previous maintenance programs.
1. Available in selected countries only
2. Depending on availability
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